Operations Manager – Us Commercial Insurance BPO
Operations
Panchkula, Punjab
8–12 yrs
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Operations Manager
6–8 yrs
Locations
Chandigarh
Full-timeOn-siteOperations
What you’ll do
- Lead daily operations and manage Team Leaders & Executives
- Drive productivity, quality, SLA adherence & customer satisfaction
- Manage workforce planning, escalations and operational performance
- Drive process improvement and ensure SOP & compliance adherence
- Coordinate with cross-functional teams and senior management
What we’re looking for
Qualification: Graduation is mandatory; MBA/PG qualification preferred
SLAWorkforce planningMS ExcelPowerPointCRM