Courier Operations Manager

What you’ll do

• Manage day-to-day courier and logistics operations.
• Coordinate with courier partners for pickups, deliveries, RTOs and undelivered shipments.
• Monitor shipment tracking, delivery timelines and SLA performance.
• Handle escalations and resolve operational issues.
• Monitor courier partner performance and prepare MIS reports.
• Coordinate with Warehouse, Logistics, Customer Care and Accounts teams.

What we’re looking for

Qualification: Graduate in any discipline

• Graduate in any discipline.
• 5–6 years of experience in Courier / Logistics / E-commerce Operations.
• Strong knowledge of courier partner management, RTO and shipment tracking.
• Good communication, coordination and Excel skills.