What you’ll do
- Handle homeowner, board member, customer & vendor communication
- Manage customer queries, complaints, and service requests
- Make outbound calls and follow up on pending issues
- Manage emails and tickets within defined SLAs
- Coordinate with vendors and internal teams for issue resolution
- Maintain accurate records and documentation
- Handle escalations professionally and ensure timely resolution
What we’re looking for
- Excellent written & verbal English communication
- Strong customer service and problem-solving skills
- Good organizational and follow-up abilities
- Comfortable handling calls, emails, and multiple requests
CommunicationCustomer serviceProblem-solvingCoordination
Walk-in details
- Venue
- E-314, 3rd Floor, Phase 8-A, Mohali
Good to know
- Shift
- 9:30 PM – 6:30 AM IST
- Working Days: Monday to Friday