Operations Manager – Us Commercial Insurance BPO
Operations
Panchkula, Punjab
8–12 yrs
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Dialer & Wfm Analyst
2–5 yrs₹7L–10L / year
Locations
Mohali, Punjab
Full-timeOn-siteOperations
What you’ll do
- Forecasting & Scheduling
- Real-Time Intraday Management
- Dialer Administration
- DID & Burnout Management
- Compliance & Governance
What we’re looking for
Qualification: Bachelor's degree in any discipline
- Experience in an international BPO or voice process
- Working knowledge of US calling compliance laws
Advanced ExcelPivot TablesXLOOKUP/VLOOKUPPower QueryPower BISQLNICE IEXVerintAspectCalabrio
Good to know
- Shift
- US Hours / Night Shift
- 5 Days a Week (6 days if required for business needs)