Staff Software Quality Automation Engineer - Mobile Automation
Quality
Panchkula, Mohali +2Wingigglobal
9+ yrs
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Quality Analyst (QA)
Bmap Fintech Pvt. Ltd.
Locations
Niyati Plaza, 14th Floor, JD, Thite Nagar, Kharadi, Pune
On-siteQuality
· Shared in a WhatsApp hiring group
What you’ll do
- Monitor and evaluate customer service calls, chats, and interactions.
- Conduct quality audits and prepare performance reports.
- Ensure customer interactions meet company quality standards and processes.
- Identify areas for improvement and provide constructive feedback.
- Review calls and customer interactions for accuracy, professionalism, and compliance.
- Track quality scores and support continuous improvement initiatives.
- Coordinate with the operations and training teams.
- Maintain proper documentation of quality evaluations and feedback.
What we’re looking for
- Good communication skills in Tamil and English.
- Basic computer and MS Office knowledge.
- Experience in customer service/BPO/quality analysis is preferred.
- Strong observation and analytical skills.
- Ability to work independently and as part of a team.
- Willingness to work according to business requirements and shifts.
TamilEnglishMS Office
Perks & benefits
- Professional work environment
- Career growth opportunities
- Training and development
- Supportive team environment