NOC Analyst – L1

What you’ll do

• Monitor network devices, servers, applications, and infrastructure
• Monitor and respond to network alerts, outages, and performance issues
• Perform L1 troubleshooting for network and infrastructure-related incidents
• Analyze alerts related to routers, switches, firewalls, links, VPNs, servers
• Perform basic troubleshooting using Ping, Traceroute, NSLookup, Telnet, SSH
• Create, update, and manage incidents/tickets
• Escalate unresolved or critical issues to L2/L3 teams
• Maintain accurate incident documentation and troubleshooting notes

What we’re looking for

Qualification: Bachelor’s/Master’s degree in Computer Science, IT, ECE, Engineering, or a

• Willingness to work in a 24×7 rotational shift environment

Good to know

Shift

24×7 Rotational Shifts

• Preferred Certifications: CCNA, CompTIA Network+, ITIL Foundation, Microsoft Certifications